Returns and refunds

Last updated 9 November 2026

1. 01

   The short version

   You can return any order within 14 days of it arriving.

   If it's faulty or not as described, we refund you in full and we pay the return postage.

   If it isn't faulty and you've changed your mind, we still take it back. You pay the postage to return it, and we refund the price of the goods once they arrive.

2. 02

   Where returns go

   Every order is bought, processed and shipped from our process centre in Pakistan, so returns go back there. We send you the full return address when you start a return. Please don't send anything back before we've confirmed it.

3. 03

   Faulty or not as described

   This means a piece is damaged in a way the photos or grade didn't show, a bundle is missing pieces, or you received something different from what you ordered.

   Tell us within 14 days of delivery, with photos. We refund the full price, including the shipping you paid, and we cover the cost of sending it back. Where returning it would cost more than the goods, we may refund you without asking for it back.

   Normal wear that matches the grade and the photos is not a fault. This is used, vintage clothing, and every piece is photographed and graded before you buy.

4. 04

   Changed your mind

   Tell us within 14 days of delivery. Return the goods within 14 days of that, in the condition we sent them: unworn, unwashed, unaltered, and the whole bundle together.

   You pay the return postage to Pakistan, and you're responsible for the parcel until it reaches us, so use a tracked service. We refund the price of the goods once they arrive and we've checked them. The original shipping charge is not refunded.

5. 05

   How to start a return

   Email contact@vintagewholesaler.co.uk with your order number, the bundle or pieces you're returning, the reason, and photos if anything is wrong.

   We reply within 2 working days with the return address and, for faulty goods, how we'll cover the postage.

6. 06

   Refunds

   Refunds go back to the card or payment method you paid with, within 5 working days of us approving a faulty claim or receiving a change-of-mind return. Your bank may take a few more days to show it.

7. 07

   Exchanges

   Every bundle is a one-off, so we don't swap pieces. Return it for a refund and buy the bundle you want instead.

8. 08

   Wholesale orders

   Large wholesale orders are checked on video before they ship, and our terms of trade cover any problems on arrival. If something is wrong when they arrive, tell us within 7 days with photos and we'll put it right.

9. 09

   Who we are

   The Vintage Wholesaler is a trading name of THEVINTAGEWHOLESALER LTD, a company registered in England and Wales. Questions about a return: contact@vintagewholesaler.co.uk.